About Zemay Giyim
Which product categories does Zemay Giyim serve?
As Zemay Giyim, we offer a wide range of options for women's fashion. Our collections include; modest clothing, dresses, suits, outerwear, scarves, shawls, bags, and complementary accessory products.
Does Zemay Giyim have a physical store?
Yes. In addition to our online store, you can also shop at our physical store.
Store Address:
Abdi İpekçi Mahallesi
Reşat Nuri Güntekin Caddesi No:43/B
Darıca / Kocaeli
Orders and Payment
How can I place an order?
You can select the product you like from the product detail page, add it to your cart, and easily place your order by completing the payment steps.
Once your order is created, you will be informed about the order process via your registered contact information.
How can I check the stock status of the product I ordered?
Stock information for the products on our website is kept up to date. However, stock changes may occur during busy periods.
In case of any stock-related issues after your order, you will be notified and provided with the necessary guidance.
Which payment methods can I use?
You can make your payments through secure payment infrastructures on the Zemay Giyim online store.
Can I make changes to my order?
You can request changes by contacting us before your order enters the preparation process.
Orders handed over to the cargo company cannot be changed.
Shipping and Delivery
What is your shipping fee?
Our shipping policy is as follows:
- Free shipping on orders of 2,000 TL and above
- 200 TL shipping fee for orders under 2,000 TL
When will my order be shipped?
Your orders are moved to the preparation process after payment confirmation and are delivered to the cargo company as soon as possible.
Delivery times may vary during peak periods, promotional periods, and public holidays.
How can I access my cargo tracking information?
Your cargo tracking information will be forwarded to you once your order has been handed over to the courier.
What should I pay attention to when my cargo is delivered?
If you notice any damage, tearing, or opening in your package during delivery, we recommend that you have the courier write a report before accepting it.
Returns and Exchanges
Can I return or exchange items?
We can evaluate your return and exchange requests, provided that your products are unused, the tags have not been removed, and they are in a condition suitable for resale.
You must contact us before initiating the process.
What should I do for a return or exchange?
For your return or exchange request;
- Your order number,
- Your reason for return/exchange,
- Your contact information
you can contact us with the above details.
Can I get a different product instead of the one I want to exchange?
Depending on product stock availability, support can be provided for an exchange with a different product or size.
You can contact our customer service for detailed information.
Are used products eligible for return or exchange?
Returns and exchanges cannot be processed for products that have been used, washed, have had their tags removed, or are otherwise not in a condition suitable for resale.
About Products
Where can I find size information for the products?
You can find product features and size information in the description section on every product page.
In cases where you are undecided, you can contact us to get support.
Can there be color variations in the products?
Small color variations may occur depending on screen and device settings.
Product photos are prepared to reflect the true colors as accurately as possible.
Are products available in the store?
There may be cases where stock in our online store differs from in-store stock.
You can contact us beforehand for items you wish to purchase from the store.
Contact
How can I contact Zemay Giyim?
You can reach us through the following contact channels:
Store Phone:
0505 656 41 08
E-mail:
zemaygiyim@gmail.com
Instagram:
@zemaygiyimdarica
Address:
Abdi İpekçi Mahallesi
Reşat Nuri Güntekin Caddesi No:43/B
Darıca / Kocaeli
